Last updated on February 20, 2020
If you are having trouble streaming your Roku device, then here is something for you.
Roku is a very famous name in the media streaming world, with the company offering several of its new products that start at less than $ 29.99, and run up to $ 129.99. Whatever you see, Roku has something for all ages. Of course, a good media streaming device is nothing without a great collection, and Roku has certainly covered everything in that area as well.
However, like any electronic and mobile device, Roku also has many problems. For this reason, we have troubleshot some common Roku issues, and have suggested some possible solutions on how to correct them. So if your Roku is not working, then read it and we will probably help you in your effort to get rid of it.
Disclaimer: Not every Roku device has to face these problems, and in fact, it is more than likely that you will not come across any of the Roku issues listed below.
Problem – Find some issues with your Roku remote
All Roku products come with an IR remote, Premiere + and Ultra devices also come with a “point anywhere” Wi-Fi remote. As is often the case with newer devices, you may have some difficulty getting a remote to connect, or it may be with dropping a connection.
First, make it clear that the battery in the remote is not full. Prior to any troubleshooting, it is advisable to replace a pair of new batteries.
If you repeatedly get a drop connection, try clearing the settings and reconnecting the remote. First, unplug the Roku, and then remove the battery from the remote. Press the A and B buttons, or the Home and Down buttons, depending on the remote, and then press the pair button (in the battery compartment) while holding the first two buttons. Once the LED light is lit, release the button.
There will be three more LED flash, indicating that the remote coupling has been cleaned. Now reconnect the device, put the remote in pairing mode by pressing the pairing button, and you will see a pairing message on the screen after the player has completely rebooted.
There is a wireless network hub in your area, such as living areas, there may be some problems. Using an app like Wi-Fi Analyzer, find a channel that is traffic free, which you can download from the Google Play Store. Channels 1, 6, or 11 are recommended, see your Wi-Fi router’s user manual to learn how to change channels.
The Roku Stick also comes with an IR remote that needs a sight line to function. However, the stick plugs into the HDMI port which can also be on the back of the TV, which causes problems when using the remote. If you are a user of a Roku Stick, Roku sends you a free HDMI extender cable, which you can obtain by filling out the form.
Looking for more ways to fix your Roku remote? So talk to our Roku remote troubleshooting technicians.
2. Problem – At the time of watching videos, there will be no audio
Some Roku device users have reported that no sound is heard during streaming.
This problem usually appears to be caused by an incorrect setting as the default. Audio Settings – You can find by going to Audio. If you are using an S / PDIF (optical) cable for the audio output of a receiver, try setting audio mode to Dolby Digital. If you are connected to AVR from TV and optical via HDMI, change the audio mode to Dolby Digital / DD +.
3. Problem – Count the time while resetting Roku device
The above problems apply to very specific Roku issues, sometimes your Roku does not perform correctly so in these cases the best way to fix your Roku problems is to reset your Roku.
This method works when you navigate menus in your Roku. Basically first you go to Settings> Advanced System Settings> Factory Reset. It will then return everything to its default out-of-the-box state. For this, you have to bring all your information back to access your Roku channels, but sometimes this is the only option left. From here you just follow the prompt onscreen.
What you can do if you can’t get your Roku to respond at all?
If Roku is completely shut down, you may have to work hard at resetting Roku. For a hard stop reset you have to locate the reset button on your device. The location of the reset button will vary depending on the model. You hold down the button until you see that the ROKU is actively reset and that the Roku logo does not appear on the screen. From here you will get a clean setup and hope that your Roku issues will go away.
So, from here you learned that for this roundup of some common Roku issues the owners of Roku devices face problems, and the possible solutions to fix them, we told you through this blog. If you come across these Roku issues, or any other issues, let us know in the comments section below, and we will do our best to help you.
If you count yourself among ones who are dealing with Roku issues, you will dial our Roku customer support Phone Number @USA/CANADA, which is available on our website.